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susan troy textiles

Digital Textile Design
Hand-painted linen and bamboo cloth for interiors

Return Policy

Thank you for your purchase and we hope you are happy with it.  However, if you are not completely satisfied you may return it to us for a similar product.  If we are unable to replace it, we will give you a store credit.   Please see below for more information on return policy. 


Please Note:  Due to the uniqueness of our hand-painted cloth, there will be some expected variations.  In the event we cannot replace the item with something similar and to your satisfaction, we will give you a store credit.    


EXCEPTIONS:

In the event the product is defective or damaged, please contact us at the email below to arrange a refund or exchange.


RETURNS

All returns must be postmarked within seven (7) days of the purchase date.  All returned items must be in an unused and unwashed condition with all original tags and labels attached.


RETURN PROCESS

Please email us with the reason for your return and then mail your return to the following address:


Susan Troy Cloth 

Attn:  Returns

35 Naushon Road

Pawtucket, RI. 02861

United States


Please Note:  You will be responsible for shipping charges.  We strongly recommend that you use a trackable method to mail your return.


REFUNDS:

After receiving and inspecting the condition of your item, we will process your return.  Please allow at least seven (7) days from the receipt of your items for us to process your return.  We will notify you by email when your return has been processed.


Please Note:  

  • Sale Items are FINAL SALE and cannot be returned.
  • Returns must be in the same condition as when they were shipped.  Susan Troy Cloth does not accept returns on items unless there is a defect or damage to the item.  Due to the handmade, hand-painted  nature of our products slight variations in color and design are expected. 

QUESTIONS:  

If you have any questions concerning our return policy, please contact us at:

susan@susantroy.com